Dianne Brent
service used to be a lot better. supposed to be 10gb data after 2 they slow it down so much you can't run on data. Everytime you call customer service your on hold for over 20 minutes then usually get an operator that does not understand you and it's impossible to get issue fixed. they used to offer a lot of ways to earn free service now points are few and far between.
Hi, Dianne Brent. We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Chat with us through this link https://www.straighttalk.com/support/contact. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Jomarey
Ashley McGinnis
Good app, but the WORST customer service on the planet. The call reps are very nice to start, then when they dont have the answer they will hang up on you. Have been overpaying for the last two months, called to get this fixed only to be hung up on, or lied to about getting refunded for their error. We are looking into other providers because of this. The blamed paypal for taking the extra money and claiming they aren't receiving it. I have screenshots to show the over payment.
Hi, Ashley McGinnis. We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please copy this link https://www.straighttalk.com/support/contact and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Jomarey
Unknown Unknown
I remember the original version of this app and you could just input your phone number, sim, or IMEI number, and it didn't require a password and email. So I don't have that bs to use. So this app doesn't work. Please bring back the old app. This one is too much garbage, old version was simple use. And what kind of idiot would use their finger print. That biometric data can be stolen by anyone just like peoples faces data nowa days. We have had service with straight talk for since 2013-ish
3 people found this review helpful
Hi, Unknown Unknown. We apologize for this experience. We would need to speak with you to better understand the problem you encountered. Please copy this link https://www.straighttalk.com/support/contact and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Aira